John Lewis and Specsavers top customer satisfaction index
Culture Index
Score Breakdown
Relevance
3/25
Freshness
25/25
Authority
18/20
Brand Signal
6/15
Depth
6/15
5-Axis Cultural Radar
Retail has traditionally dominated the UK Customer Satisfaction Index (UKCSI), however for the first time since its inception in 2008 banks and building societies have overtaken the sector. Nationwide scored 87.3 out of 100, the building society was followed by John Lewis (87.1), first direct (86.0) and Specsavers (85.0). The Institute of Customer Service attributed...
