Watchdog urges clearer terms as complaints about hotels near 1,000 annually

Hong Kong’s consumer watchdog has urged hotels and online booking platforms to clearly outline their responsibilities in cases of reservation changes or refunds, after general complaints neared an annual average of 1,000 over the past three years. The Consumer Council also said on Monday that it had received 3,346 complaints about lodgings in the city since 2023, with 2,670 coming from non-local t