This popular sandwich chain is the top fast food restaurant in America—beating out Chick-fil-A’s beloved chicken
Culture Index
Score Breakdown
Relevance
9/25
Freshness
8/25
Authority
25/20
Brand Signal
11/15
Depth
4/15
5-Axis Cultural Radar
When it comes to fast food, Chick-fil-A has a reputation for outstanding customer service. The chicken franchise is known for letting patrons know it’s a “pleasure” to serve them, and it’s paid off in terms of customer satisfaction: Chick-fil-A has topped the American Customer Satisfaction Index (ACSI) in the quick-service restaurant category for 11 years straight—until this year, when a new conte
