This is not any old loyalty scheme refresh, its an M&S loyalty scheme refresh
Culture Index
Score Breakdown
Relevance
9/25
Freshness
25/25
Authority
18/20
Brand Signal
5/15
Depth
4/15
5-Axis Cultural Radar
British retailer M&S has unveiled their refreshed loyalty scheme which gives customers a “more rewarding, personalised experience”. M&S launched a campaign starring Rivals star Emily Atack to introduce the new experience to its customer base. The retailer changed the scheme after thousands of customers asked them to make the Sparks card programme better. As part...

