Retailers are spending billions fighting shrink, but are they finally getting smarter about loss prevention?

From self-checkout misses to concealed items and checkout skipping, retail loss is becoming more complex, more expensive and harder to spot. According to the British Retail Consortium’s latest annual crime survey, customer theft cost retailers a record £2.2bn in 2023/24, while overall spending on prevention reached £1.8bn. Taken together, that pushed the total cost of...