Overseas Filipinos feel heartache over missing parcels for loved ones, demand answers

At this time of year, Fatima Ramos would normally be preparing her balikbayan boxes. Overseas Filipinos typically fill these boxes with gifts, clothes, food and household items to send to their loved ones back home in the Philippines for Christmas. Ramos has previously sent the tax-exempt parcels to her family and Philippine charity organisations from Abu Dhabi, where she works as a domestic worke