M&S rolls out AI tools to 11,000 colleagues including all store managers
Culture Index
Score Breakdown
Relevance
9/25
Freshness
25/25
Authority
18/20
Brand Signal
2/15
Depth
3/15
5-Axis Cultural Radar
Marks & Spencer is equipping 11,000 colleagues with generative AI and agentic AI tools as it looks to double down on customer service and accelerate its wider digital transformation. The retailer has
