How ‘Pacesetters’ are using AI to move the customer experience forward

First there was the brick-and-mortar store, then came online shopping, and now the sky seems to be the limit as brands find new ways to use AI to create innovative customer experiences. At the Fast Company Innovation Festival in New York on Thursday, executives from Fast Company ‘s newly launched Pacesetters list shared how their companies are using AI to move the customer experience—and their com