How museums are using AI chatbots to reach new audiences, as some museum staff worry AI-generated inaccuracies and bias could undermine them as trusted sources (Naomi Rea/Financial Times)

Naomi Rea / Financial Times : How museums are using AI chatbots to reach new audiences, as some museum staff worry AI-generated inaccuracies and bias could undermine them as trusted sources — Touted as a way to engage visitors and boost funding, new tools are triggering concerns around trust and ethics