Ellis Brigham reduces WISMO enquires by 14%
Culture Index
Score Breakdown
Relevance
3/25
Freshness
25/25
Authority
18/20
Brand Signal
5/15
Depth
6/15
5-Axis Cultural Radar
Outdoor clothing and activewear retailer Ellis Brigham has worked to improve its omni-channel delivery operations and post-purchase experiences, cutting Where is My Order (WISMO) complaints by 14 per cent. The mountain sports brand operates a network of 15 stores across the UK, as well as its growing online channel. It aims to supply outdoor enthusiasts with high-quality...
