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Building relationships with customers through support didn't turn out as hoped

Hacker News Best / 06 July 2026 / 20h ago

Culture Index

Score Breakdown

Relevance

9/25

Freshness

23/25

Authority

18/20

Brand Signal

11/15

Depth

3/15

5-Axis Cultural Radar

Article URL: https://www.uncommonapps.nyc/p/castro-podcasts-things-i-got-wrong-support Comments URL: https://news.ycombinator.com/item?id=48799929 Points: 320 # Comments: 184

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Building relationships with customers through support didn't turn out as hoped

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Source: Xbox Game Pass currently has about 30M subscriptions; document: Microsoft had projected Game Pass subscriptions would reach around 77M this year (Ben Fritz/Wall Street Journal)