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AI boosts discovery but reviews still seal the deal, new research shows

Digiday 23 October 2026 2h ago
AI boosts discovery but reviews still seal the deal, new research shows
57
Relevance
9/25
Freshness
25/25
Authority
18/20
Brand Signal
2/15
Depth
3/15
Relevance Freshness Authority Brand Depth
ChatGPT is where 16% of shoppers start looking for products. However, only 9% go there to actually buy something.
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